Location – Nottingham City Centre, East Midlands or Oldbury, West Midlands

 

Key Objectives:

To provide advice to members of the public and client organisations in relation to energy efficiency, renewable energy, transport energy and other related subjects.

 

Key areas of responsibility:

 

1. Telephone advice call handling (both inbound and outbound) and responding to face-to-face enquiries, providing accurate and appropriate advice, including information on national and local grant schemes.

 

2. Outreach work including delivery of events and advice surgeries to community groups. Note: Certain outreach events may occur outside of the core hours of 9am – 5pm, Monday – Friday.

 

3. To assist the Energy Advisors with the delivery of presentations and training sessions to client and community groups.

 

4. Accurate and efficient recording of data as required for the delivery of Hestia’s advice programmes.

 

5. Completing and processing data accurately to enable reports to be prepared and despatched for householders or client organisations.

 

6. Participation in regular mailings to local residents and community groups eg. maintaining clients lists, preparing advice packs.

 

7. To attend all training and personal development events deemed necessary by senior management.

 

8. Any other duties specified by senior management.

 

9. You are expected to work flexibly and efficiently, to maintain the highest professional standards.

 

10. Report to the advice centre operations manager, or other manager(s), as may be appropriate.